Frequently Asked Questions
Where are your fixtures made?
All of our fixtures are made in the USA. We take pride in working with local fabricators, suppliers, and manufacturers, many of whom are located in the New York area. Our pieces are assembled by hand and shipped from our studio in Mamaroneck, NY.
What the heck are they made of?
Our patented flexible LED lights are made with commercial grade 24V 2835 LEDs (97+ CRI), a flexible diffuser, and a braided exterior. They produce a 360 degree light output and allow for a world of possibilities for installations of all sizes.
Do you do custom work?
For the majority of our fixtures we are able to customize the overall length, rope style, and finish. Beyond that, we currently limit customization in an effort to focus our full attention and resources on our current and future collections. If you have a customization in mind feel free to reach out and we’d be happy to discuss whether it would be feasible.
Are your fixtures UL listed?
Yes! All of our fixtures are UL listed for indoor use in dry and damp locations.
Are they dimmable?
Absolutely. Our fixtures include dimmable drivers which allow them to be dimmed from standard compatible wall switches. Depending on the fixture, drivers can be remotely mounted or located within the ceiling canopy or wall switch. Visit www.lukelampco.com/drivers for more information.
Where can the fixtures be used?
All indoor locations in dry or damp environments. Currently, the Flush Mount Tracer Loop is the only fixture that can also be used in outdoor environments.
Is there a maximum continuous length for the Tracer Loop?
Our maximum length powered from one end only (with a single 96W driver) is 25ft-30ft depending on the driver this is being utilized. Pricing for lengths up to 30’ is available on the product page.
I want to spec the Tracer Loop, but I don’t know what lengths I need.
Not to worry! We are here to help. Please take a look at our curated layouts (www.lukelampco.com/tracerloop/#curated) to see if one would be a match for your space. If these aren't the right fit, feel free to contact us and provide some information about the project. We’ll assist with creating a custom layout and calculating the loop lengths.
What is the wattage/lumens/color temperature?
Our LEDs are about 3.1 watts per foot and deliver ~120 lumens per foot. Color temperature can be specified per order - we offer 1800K, 2000K, 2400K, 2700K, 3000K, 3500K, 4200K, and 5000K. LM-79 reports are available upon request.
How do the fixtures mount to the ceiling?
There are several options depending on the fixture, but generally speaking, our fixtures include 5" round ceiling canopies that mount to junction boxes or 2.25" round flush mount endcaps that mount directly to the ceiling (no junction boxes needed). All of our fixtures include drivers that need to be wired and mounted remotely by your electrician. Please contact us for more information on the mounting options.
What hardware finishes do you offer and do you have samples?
We offer a wide array of hardware finishes – photos are available on our website and samples are provided upon request on a project-specific basis. Contact us at info@lukelampco.com if you’re interested in receiving finish samples! Please note that the raw brass hardware on this sample are for demonstration purposes only. Our standard hardware is machined from brass and hand finished in one of our standard finish options: satin brass, antique brass, blackened brass, satin copper, satin nickel, or polished nickel.
How do your fixtures install?
Our fixtures are designed to be easily installed by an electrician - we provide the canopy, crossbar, driver, and suspension rod or cables (when needed, depending on the fixture). We also provide instructions to assist with the install and we are always available to speak directly with the electrician or contractor to answer any questions they might have.
Do you offer trade pricing?
Yes we do! You can submit a trade application here. For more information about pricing and discounts on higher volume orders or custom requests, please contact us at quotes@lukelampco.com.
How do I purchase replacement bulbs?
Our integral LEDs can last over 50,000 hours, and after that they will gradually become less bright over time. In the event that the LEDs need to be replaced, we will handle the replacement process in our studio. Please review our warranty for more information on this.
I’m having some technical issues with my fixture, who should I contact?
Please reach out to your Account Manager or give us a call at 914-294-2024 ext. 2. We will promptly assist you with diagnosing and resolving the issue!
Where can I see your work?
We don’t currently have a showroom, but whenever possible, we would be happy to direct you to public locations in your area where you can see our work installed. We also offer virtual and in-person studio visits at our Mamaroneck, NY location by appointment only. You can book a visit using this Calendly form.